Nobody supports your business like Reliable Receptionist.
Unlike an old-fashioned telephone answering service, Reliable Receptionist was built from the ground up to be your off-site Receptionist. This is no third-party service. Your callers will feel as though they've reached your office and are speaking with your Receptionist.
Enhanced Professional Image
We assign you a dedicated team of no more than four (4) professional Receptionists. We answer your business calls live during business hours at our Walnut Creek (San Francisco Bay Area), CA location. We assist your callers in whatever fashion you've trained us to do: answering frequently asked questions about your business, providing directions to your location, capturing contact information, even scheduling appointments on the spot.
Our advanced technology allows us to privately announce and seamlessly connect only the calls you want back to you in real-time on any phone number. Your caller's experience is no different than if we were sitting in your front office ringing your extension.
Improved Customer Service
Relieve your callers from the burden of playing phone tag, navigating endless menu options and waiting on a return call to get their questions answered. We assist callers who may not know who they need to speak with in real-time and route them to the appropriate person in your organization. We communicate vital information to callers about your availability to take calls, your schedule for the day and when they can expect to hear back from you (to whatever extent you desire).
Manage Your Workload More Effectively
Perhaps the biggest benefit of all to having a live Receptionist is gaining the freedom to manage your day in the way that best suits your schedule. Avoid costly interruptions by instructing your Receptionist on the types of calls you want and those you don't. With every call screened and privately announced, you'll never get pulled into an untimely conversation with a client or a solicitor. With "Back and Forth" messaging you can relay a message through your Receptionist to your caller without actually having to take the call. Finally, receive Receptionist and voicemail messages in real-time to your email or mobile device or request a call log you can access online to review them all in a single location.
Convert Callers to Clients
We all know that missed calls mean missed opportunities. That's why Reliable Receptionist can have such a positive impact on your bottom line. Not only do we save you the expense and headaches of an on-site employee, but we capture new business in real-time that might otherwise have gotten away. Even when you're unavailable to take a call, we will skillfully capture your callers information, answer their frequent questions and even schedule them to meet with you on the spot. Try getting your answering machine to do that!
To Get Started with Reliable Receptionist, request a Web Demo or Live Tour.